Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Considering this, how do you describe customer service job description?
The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
- Problem-Solving Skills. The number one skill you need to excel in customer service is problem-solving. …
- Clear Communication. …
- Friendly Attitude. …
- Empathy. …
- Business Acumen. …
- Product/Service Knowledge. …
- Strong Time Management.
Correspondingly, what are the duties of a bank customer?
In addition to a bank’s obligations under law, the bank also owes its customers a duty to: receive money and collect bills for credit to its customer’s account; honour customers’ checks – which must be drawn in the proper manner, with the account sufficiently funded, presented during banking hours at a branch of the …
What are the roles of customer service?
10 responsibilities and duties of customer service employees
- Answering questions about a company’s products or services. …
- Processing orders and transactions. …
- Resolving issues and troubleshooting technical problems. …
- Delivering information about a company’s offerings. …
- Providing proactive customer outreach.
What is the role of customer service representative in bank?
The Customer Service Representative (CSR) is responsible for establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions; and opening and closing accounts in support of Bank goals and objectives.